Prof. Mamdouh Ghorab, Al Sharkia Governor, confirmed that the governorate operates through an integrated system in the file of serving citizens, responding to their problems and providing appropriate solutions to their complaints, as the source of receiving citizens' complaints has been unified, and responding to them through the government complaints portal system of the Council of Ministers, and complaints are received through more than one channel that are available to citizens, such as the official Facebook page, the WhatsApp service (01270664666), the hotline service (16528), and others, as these complaints are registered on the unified government complaints portal, which contributes to raising community awareness of the unified government complaints system.

Mr. Walid Abdel Hamid, Director of the Online Portal and Government Complaints Portal, explained that the implementation of the unified government complaints system is based on the President of the Republic Decision No. 314/2017 and Cabinet Resolution No. 1855 to respond quickly and respond to citizens' complaints electronically in coordination with all service sectors and directorates, for working in coordination with the portal team within Al Sharkia Governorate to resolve all complaints as quickly as possible .. in addition to continuous field visits to follow up on how to work and resolve complaints.

A committee from the Council of Ministers came to follow up the workflow at Diarb Negm and how to provide the service to the citizens, emphasizing that a window and two computers should be allocated in the Technology Center to receive citizens' complaints received through the online portal in the governorate and respond to them without financial compensation. The committee has directed the need to overcome any obstacles that affect the speed of providing service to the citizen.

The members of the committee stressed the importance of the cooperation among the various departments headed by the center with the technology center to provide better service to the citizen.. as soon as possible, and the necessary support will be provided to the technology center as it is considered a means of linking the citizen with the different departments without the citizen dealing with the employee directly.