Eng. Hazem El-Ashmouny, Governor of Sharkia, praised the efforts of the Unified Government Complaints System team affiliated with the Cabinet for responding to 18,492 complaints and requests. He also praised the "Your Voice Is Heard" initiative for receiving (283) complaints and requests, all of which were resolved 100% of the time, since the beginning of this year. The governor emphasized that the Unified Government Complaints System represents an important mechanism for implementing the directives of President Abdel Fattah El-Sisi, President of the Republic, to communicate with citizens, listen to their complaints and demands, and work to resolve them. This will improve the level of services and enhance the quality of life so that Egyptian citizens can enjoy its benefits. He emphasized the importance of responding to citizen complaints received through the "Your Voice Is Heard" initiative, launched by the Ministry of Local Development under the patronage of Dr. Mostafa Madbouly, Prime Minister. In this context, Mr. Walid Abdel Hamid, Director of the Electronic Portal and Unified Government Complaints System in Sharqia Governorate, explained that citizen complaints are received on a timely basis via the Cabinet's Unified Government Complaints System (https://www.shakwa.eg), the hotline (16528), the "At Your Service" mobile application for Android and iOS, and the governorate's complaints system email (shakwa@sharkia.gov.eg). Citizen complaints are also received via Sharqia Governorate's landline number (055-2333391) (three lines), the fax (055-2369134), or via Facebook messages (https://www.facebook.com/sharkiaportal.ar). Citizens can also send their complaints, supported by photos, via the governorate's official WhatsApp (01270664666). The Director of the Government Complaints System also indicated that the Unified Government Complaints System in Sharqia Governorate received and dealt with (2,728) complaints and requests during the month of August. Through the electronic portal of the complaints system, and other channels for receiving and registering complaints, (2650) complaints and requests were responded to at a rate of (97%), in accordance with the controls for examining and reviewing complaints before directing them to the competent authorities, and (78) complaints and requests are being reviewed and examined, in preparation for taking the necessary action regarding them.